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Terms and Conditions

Terms and Conditions of the Go Krafty online store

setting out, among other things, the rules for concluding sales agreements through the Store, containing the most important information about the Seller, the Store and the Consumer's rights

The provisions concerning a privileged Entrepreneur apply to agreements concluded as of 1 January 2021.

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Purchases in the Store
§ 5 Payments
§ 6 Order fulfilment
§ 7 Right of withdrawal from the agreement
§ 8 Exceptions to the right of withdrawal from the agreement
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Appendix No. 1: Model withdrawal form

§ 1 DEFINITIONS

Business days – days from Monday to Friday, except for public holidays.
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (a service provided by electronic means), governed by separate terms and conditions, thanks to which the Buyer may set up their individual account in the Store.
Buyer – any entity making purchases in the Store.
Privileged Buyer – a Consumer or a privileged Entrepreneur.
Privileged Entrepreneur – a natural person concluding with the Seller an agreement directly related to their business activity but not of a professional character for that person (this definition applies to agreements concluded as of 1 January 2021).
Collection point – a point located at Pole Paradise, ul. Reja 1, Oleśnica.
Terms and Conditions – these Terms and Conditions.
Store – the Go Krafty online store operated by the Seller at https://sklep338647.shoparena.pl.
Seller – Aleksandra Sakowska, an entrepreneur conducting business activity under the name Aleksandra Sakowska Sakowska.eu, entered in the Central Register and Information on Economic Activity kept by the minister competent for economic affairs and for keeping the Central Register and Information on Economic Activity, NIP 8961596481, REGON No. 386723759, ul. Alabastrowa 9, 55-095 Kamień.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Alabastrowa 9, 55-095 Kamień
  2. E-mail address: shop@gokrafty.pl
  3. Telephone: 535000453

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, the following is required:
    • a device with Internet access
    • a web browser supporting JavaScript and cookies.
  2. In order to place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is necessary.

§ 4 PURCHASES IN THE STORE

  1. The prices of goods displayed in the Store are the total prices for the goods.
  2. The Seller points out that the total price of the order consists of the following amounts indicated in the Store: the price for the goods and, where applicable in a given case, the cost of delivery of the goods.
  3. The goods selected for purchase should be added to the cart in the Store.
  4. Next, the Buyer selects, from those available in the Store, the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to fulfil the placed order.
  5. An order is placed at the moment of confirming its content and accepting the Terms and Conditions by the Buyer.
  6. Placing an order is tantamount to concluding a sales agreement between the Buyer and the Seller.
  7. The Seller shall provide the privileged Buyer with confirmation of the conclusion of the sales agreement on a durable medium no later than at the moment of delivery of the goods.
  8. The Buyer may register in the Store, i.e. set up an Account in it, or make purchases without registration by providing their data with each possible order.

§ 5 PAYMENTS

  1. For a placed order, payment can be made, depending on the Buyer's choice:
    1. via a payment platform:
      • Autopay
      • PayPo
      • BLIK
      • Inpost Pay
      • Przelewy24
    2. Card payment:
      • Accepted payment cards (Visa, Mastercard)
  2. If the Buyer selects payment in advance, the order must be paid for within 2 Business days of placing the order.
  3. The Seller informs that, in the case of certain payment methods, due to their specific nature, paying for the order by that method is possible only directly after placing the order.
  4. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.

§ 6 ORDER FULFILMENT

  1. The Seller is obliged to deliver the goods free from defects.
  2. The order fulfilment date is indicated in the Store.
  3. In the case where the Buyer selected payment in advance for the order, the Seller shall commence fulfilment of the order after it has been paid for.
  4. In a situation where, within a single order, the Buyer purchased goods with different fulfilment dates, the order shall be fulfilled within the time appropriate for the goods with the longest fulfilment date.
  5. The goods are delivered solely within the territory of the Republic of Poland.
  6. Goods purchased in the Store are delivered depending on the delivery method selected by the Buyer:
    1. Via the inPost courier company
    2. To InPost parcel lockers
    3. To Orlen Paczka, DHL and DPD collection points
  7. The Buyer may collect the goods in person at the Collection Point during its opening hours.
  8. Personal collection from the store is not possible

§ 7 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  1. A privileged Buyer has the right to withdraw from an agreement concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
  2. The deadline for withdrawal from the agreement expires after 14 days from the day:
    1. on which the privileged Buyer took possession of the goods or on which a third party, other than the carrier and indicated by the privileged Buyer, took possession of those goods;
    2. on which the privileged Buyer took possession of the last of the items, or on which a third party, other than the carrier and indicated by the privileged Buyer, took possession of the last of the items, in the case of an agreement obliging to transfer ownership of multiple items that are delivered separately.
  3. In order for the privileged Buyer to exercise the right of withdrawal from the agreement, they must inform the Seller, using the data provided in § 2 of the Terms and Conditions, of their decision to withdraw from the agreement by an unequivocal statement (for example, a letter sent by post or information communicated by electronic mail).
  4. The privileged Buyer may use the model withdrawal form placed at the end of the Terms and Conditions, however this is not obligatory.
  5. In order to meet the deadline for withdrawal from the agreement, it is sufficient that the privileged Buyer sends the information concerning the exercise of their right of withdrawal from the agreement before the expiry of the deadline for withdrawal from the agreement.

    EFFECTS OF WITHDRAWAL FROM THE AGREEMENT
  6. In the event of withdrawal from the concluded agreement, the Seller shall return to the privileged Buyer all payments received from them, including the costs of delivery of the goods (except for the additional costs resulting from the delivery method chosen by the privileged Buyer other than the cheapest ordinary delivery method offered by the Seller), without delay and in any case no later than 14 days from the day on which the Seller was informed of the privileged Buyer's decision to exercise the right of withdrawal from the agreement.
  7. The Seller shall make the refund of the payments using the same methods of payment as were used by the privileged Buyer in the original transaction, unless the privileged Buyer agrees to a different solution; in any case, the privileged Buyer shall not incur any fees in connection with this refund.
  8. The Seller may withhold the refund of the payments until receipt of the goods or until proof of their return has been provided to the Seller, whichever event occurs first.
  9. The Seller requests that the goods be returned to the address: ul. Alabastrowa 9, 55-095 Kamień without delay and in any case no later than 14 days from the day on which the privileged Buyer informed the Seller of the withdrawal from the sales agreement. The deadline is met if the privileged Buyer sends back the goods before the expiry of the 14-day period.
  10. The privileged Buyer bears the direct costs of returning the goods.
  11. The privileged Buyer is liable only for any diminished value of the goods resulting from handling them in a manner other than what was necessary to establish the nature, characteristics and functioning of the goods.
  12. If, due to their nature, the goods cannot be returned by ordinary post, the privileged Buyer will also have to bear the direct costs of returning the goods. The privileged Buyer will be informed by the Seller of the estimated amount of these costs in the description of the goods in the Store or when placing the order.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE AGREEMENT

  1. The right of withdrawal from an agreement concluded at a distance, referred to in § 7 of the Terms and Conditions, does not apply to an agreement:
    1. in which the subject of performance is a non-prefabricated item, manufactured according to the privileged Buyer's specifications or serving to satisfy their individualised needs;
    2. in which the subject is an electronic, non-physical product (including gift vouchers, posters, downloadable shape cards)

§ 9 COMPLAINTS

  1. In the event of a defect in the goods, the Buyer has the option of filing a complaint regarding the defective goods on the basis of the warranty for defects (rękojmia) regulated in the Civil Code or on the basis of a guarantee, provided that a guarantee has been granted.
  2. Exercising the warranty for defects, the Buyer may, under the terms set out in the Civil Code:
    1. submit a statement on price reduction,
    2. in the case of a significant defect – submit a statement on withdrawal from the agreement,
    3. demand replacement of the item with one free from defects,
    4. demand removal of the defect.
  3. The Seller is liable under the warranty for defects if a physical defect is found before the expiry of two years from the day the item was released to the Buyer – under the terms set out in the Civil Code.
  4. In accordance with the Civil Code, a Buyer who is an entrepreneur other than a privileged Entrepreneur loses their rights under the warranty for defects if they did not examine the item in the time and manner customary for items of that kind and did not notify the Seller of the defect without delay, and in the case where the defect came to light only later – if they did not notify the Seller without delay after finding it.
  5. The Seller requests that complaints based on the warranty for defects be submitted to the postal or electronic address indicated in § 2 of the Terms and Conditions.
  6. If it turns out that, in order to examine the complaint, it is necessary to deliver the defective goods to the Seller, the Buyer is obliged to deliver those goods, in the case of a privileged Buyer – at the Seller's expense, to the address ul. Alabastrowa 9, 55-095 Kamień.
  7. If a guarantee has additionally been granted for the goods, information about it, as well as about its terms, is available in the product description in the Store.
  8. Complaints concerning the operation of the Store should be addressed to the e-mail address indicated in § 2 of the Terms and Conditions.
  9. The Seller's examination of the complaint shall take place within 14 days.

    OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
  10. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may make use of, among others:
    1. mediation conducted by the locally competent Provincial Inspectorate of the Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
    2. the assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application for the case to be examined before an arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
    3. the free assistance of a municipal or district Consumer ombudsman;
    4. the online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 10 PERSONAL DATA

  1. The controller of the personal data provided by the Buyer while using the Store is the Seller. Detailed information concerning the processing of personal data by the Seller – including the other purposes and grounds for data processing, as well as the recipients of the data – can be found in the Privacy Policy available in the Store – owing to the principle of transparency contained in the General Regulation of the European Parliament and of the Council (EU) on data protection – the "GDPR".
  2. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the fulfilment of orders. The basis for processing personal data in this case is:
    • the agreement or actions taken at the Buyer's request, aimed at concluding it (Article 6(1)(b) GDPR),
    • the legal obligation incumbent on the Seller related to accounting (Article 6(1)(c)) and
    • the Seller's legitimate interest, consisting in processing data for the purpose of establishing, pursuing or defending any claims (Article 6(1)(f) GDPR).
  3. Providing the data by the Buyer is voluntary but at the same time necessary to conclude the agreement. Failure to provide the data will make it impossible to conclude the agreement in the Store.
  4. The Buyer's data provided in connection with purchases in the Store will be processed until the moment at which:
    1. the agreement concluded between the Buyer and the Seller ceases to be in force;
    2. the legal obligation requiring the Seller to process the Buyer's data ceases to apply;
    3. the possibility of pursuing claims by the Buyer or the Seller related to the agreement concluded through the Store ceases;
    4. the Buyer's objection to the processing of their personal data is accepted – in the case where the basis for processing the data was the Seller's legitimate interest
    – depending on what applies in a given case and whichever occurs latest.
  5. The Buyer has the right to request:
    1. access to their personal data,
    2. its rectification,
    3. erasure,
    4. restriction of processing,
    5. transfer of the data to another controller
      as well as the right:
    6. to object at any time to the processing of data for reasons related to the Buyer's particular situation – against the processing of personal data concerning them, based on Article 6(1)(f) GDPR (i.e. on the legitimate interests pursued by the controller).
  6. In order to exercise their rights, the Buyer should contact the Seller using the data in § 2 of the Terms and Conditions.
  7. In the event that the Buyer considers that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

§ 11 RESERVATIONS

  1. It is prohibited for the Buyer to provide content of an unlawful nature.
  2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Terms and Conditions. The agreement is concluded for the time and for the purpose of fulfilling the order.
  3. Agreements concluded on the basis of the Terms and Conditions are concluded in the Polish language.
  4. In the event of any dispute with a Buyer who is not a privileged Buyer, the competent court shall be the court having jurisdiction over the Seller's registered office.



Appendix No. 1 to the Terms and Conditions

Below is a model withdrawal form, which the Consumer or privileged Entrepreneur may, but does not have to, use:



MODEL WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the agreement)

Aleksandra Sakowska Sakowska.eu
ul. Alabastrowa 9, 55-095 Kamień
e-mail address: shop@gokrafty.pl

- I/We(*) ..................................................................... hereby give notice(*) of my/our withdrawal from the agreement of sale of the following goods(*) / for the provision of the following service(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

- Date of conclusion of the agreement(*)/of receipt(*)

..............................................................................................................................................................................

- Name and surname of the Consumer(s) / privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of the Consumer(s) / privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of the Consumer(s) / privileged Entrepreneur(s)
(only if the form is sent in paper version)

Date ............................................

(*) Delete as appropriate.

Account Terms and Conditions

in the Go Krafty store



The provisions concerning a privileged Entrepreneur apply to agreements concluded as of 1 January 2021.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Loyalty programme
§ 6 Complaints
§ 7 Personal data
§ 8 Reservations

§ 1 DEFINITIONS

Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (a service), governed by the Terms and Conditions, thanks to which the Buyer may set up their individual account in the Store.
Buyer - any entity making purchases in the Store.
Privileged Buyer – a Consumer or a privileged Entrepreneur.
Privileged Entrepreneur – a natural person concluding with the Seller an agreement directly related to their business activity but not of a professional character for that person (this definition applies to agreements concluded as of 1 January 2021).
Loyalty programme – a loyalty programme operated by the Seller, under which a Buyer holding an Account may earn and use Points under the terms set out in the Terms and Conditions.
Points – points awarded to the Buyer under the terms set out in the Terms and Conditions as part of the Loyalty programme, allowing the Buyer to order goods indicated in the Store at a discount.
Terms and Conditions - these Account Terms and Conditions.
Store – the Go Krafty online store operated by the Seller at https://sklep338647.shoparena.pl
Seller - Aleksandra Sakowska, an entrepreneur conducting business activity under the name Aleksandra Sakowska Sakowska.eu, entered in the Central Register and Information on Economic Activity kept by the minister competent for economic affairs and for keeping the Central Register and Information on Economic Activity, NIP 8961596481, REGON No. 386723759, ul. Alabastrowa 9, 55-095 Kamień.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Alabastrowa 9, 55-095 Kamień
  2. E-mail address: shop@gokrafty.pl
  3. Telephone: 535000453

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and setting up of the Account, the following is required:
    • an active e-mail account
    • a device with Internet access
    • a web browser supporting JavaScript and cookies

§ 4 ACCOUNT

  1. Setting up an Account is entirely voluntary and dependent on the Buyer's will.
  2. The Account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of an order, or independently editing the Buyer's data, as well as participation in the Loyalty programme.
  3. In order to set up an Account, the appropriate form in the Store should be completed.
  4. At the moment of setting up the Account, an agreement for the maintenance of the Account is concluded between the Buyer and the Seller for an indefinite period, under the terms indicated in the Terms and Conditions.
  5. The Buyer may, without incurring any costs, resign from the Account at any time.
  6. In order to resign from the Account, the Buyer should send their resignation to the Seller at the e-mail address: shop@gokrafty.pl, the effect of which will be the immediate deletion of the Account and termination of the agreement for the maintenance of the Account.

§ 5 LOYALTY PROGRAMME

  1. The Loyalty programme is intended for Buyers holding an Account. Earning and using Points by the Buyer is possible with the use of the Account.
  2. At the moment of setting up the Account, the Buyer becomes a participant in the Loyalty programme.
  3. For every 10 zł spent in the Store within a single order, the Buyer will receive the following number of Points: 50, subject to paragraphs 4-5.
  4. Points for a placed order will be due to the Buyer only in the case where the Seller concludes a sales agreement with the Buyer. Points will be awarded to the Buyer automatically, within the order fulfilment period.
  5. For calculating the number of Points due for a placed order, only the funds spent by the Buyer on goods ordered in the Store without the use of Points are taken into account, and without including additional costs related to ordering the goods, such as, for example, the cost of delivery.
  6. The Buyer may earn the following number of Points: 100 for each review added via the Account in the Store about a product purchased by the Buyer in the Store. The Points due to the Buyer for adding a review will be awarded immediately, automatically, no later than within 7 days after the Buyer adds the review. The Seller points out that it may not accept a review that contains content that is unlawful or contrary to the principles of social coexistence.
  7. The Points earned by the Buyer make up a single pool.
  8. The current number of Points collected by the Buyer will be visible in the Account. The Seller may also inform the Buyer of a change in the number of accumulated Points by sending a message to the Buyer's e-mail address assigned to their Account.
  9. In the case where the current pool of Points accumulated in the Account exceeds the points threshold specified in this provision, the Buyer may exchange the points for a discount in a specific amount:
    • 100 zł — upon accumulating the following number of Points: 1000;
    • 150 zł — upon accumulating the following number of Points: 1500;
    • 200 zł — upon accumulating the following number of Points: 2000.
  10. The discount values indicated in the paragraph above do not add up.
  11. A discount in the appropriate amount will be calculated automatically and will cover the total price of the goods that are the subject of the Buyer's order.
  12. The Seller has the right to cancel Points:
    1. accrued for orders for which the Seller refunded to the Buyer the funds paid for the goods (e.g. in the case of an effective withdrawal from the sales agreement by the Buyer);
    2. awarded despite the order not being effectively paid for (which does not mean that the Points cannot be acquired again, as a result of correct payment for the order);
    3. awarded for adding a review which the Seller has determined to contain content that is unlawful or contrary to the principles of social coexistence.
  13. Points accumulated in the Loyalty programme may be used only in the manner specified in this paragraph.

§ 6 COMPLAINTS

  1. Complaints concerning the functioning of the Account should be addressed to the e-mail address shop@gokrafty.pl.
  2. The Seller's examination of the complaint shall take place within 14 days.

    OUT-OF-COURT METHODS OF HANDLING COMPLAINTS AND PURSUING CLAIMS
  3. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may make use of, among others:
    1. mediation conducted by the locally competent Provincial Inspectorate of the Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
    2. the assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application for the case to be examined before an arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
    3. the free assistance of a municipal or district Consumer ombudsman;
    4. the online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 7 PERSONAL DATA

  1. The controller of the personal data provided by the Buyer while using the Account is the Seller. Detailed information concerning the processing of personal data by the Seller – including the other purposes and grounds for data processing, as well as the recipients of the data – can be found in the Privacy Policy available in the Store – owing to the principle of transparency contained in the General Regulation of the European Parliament and of the Council (EU) on data protection – the "GDPR".
  2. The purpose of processing the Buyer's data is the maintenance of the Account. The basis for processing personal data in this case is the agreement for the provision of the service or actions taken at the Buyer's request, aimed at concluding it (Article 6(1)(b) GDPR), as well as the Seller's legitimate interest, consisting in processing data for the purpose of establishing, pursuing or defending any claims (Article 6(1)(f) GDPR).
  3. Providing the data by the Buyer is voluntary but at the same time necessary for the maintenance of the Account. Failure to provide the data means that the Seller will not be able to provide the service of maintaining the Account.
  4. The Buyer's data will be processed until the moment at which:
    1. the Account is deleted by the Buyer or by the Seller at the Buyer's request
    2. the possibility of pursuing claims by the Buyer or the Seller related to the Account ceases;
    3. the Buyer's objection to the processing of their personal data is accepted – in the case where the basis for processing the data was the Seller's legitimate interest
    – depending on what applies in a given case and whichever occurs latest.
  5. The Buyer has the right to request:
    1. access to their personal data,
    2. its rectification,
    3. erasure,
    4. restriction of processing,
    5. transfer of the data to another controller
      as well as the right:
    6. to object at any time to the processing of data for reasons related to the Buyer's particular situation – against the processing of personal data concerning them, based on Article 6(1)(f) GDPR (i.e. on the legitimate interests pursued by the controller).
  6. In order to exercise their rights, the Buyer should contact the Seller.
  7. In the event that the Buyer considers that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.
  8. Address data used to send marketing information concerning the Controller's own services (the basis for processing is the Controller's legitimate legal interest - Article 6(1)(f) GDPR). We will process this data for as long as the User does not object to the processing of the data for this purpose.

§ 8 RESERVATIONS

  1. It is prohibited for the Buyer to provide content of an unlawful nature.
  2. The agreement for the maintenance of the Account is concluded in the Polish language.
  3. In the event of important reasons, referred to in paragraph 4, the Seller has the right to amend the Terms and Conditions.
  4. The important reasons referred to in paragraph 3 are:
    1. the need to adapt the Store to the legal provisions applicable to the Store's activity
    2. improvement of the security of the service provided
    3. a change in the functionality of the Account requiring modification of the Terms and Conditions.
  5. The Buyer will be informed of the planned amendment to the Terms and Conditions at least 7 days before the amendment enters into force, by means of an e-mail message sent to the address assigned to the Account.
  6. In the case where the Buyer does not accept the planned amendment, they should inform the Seller of this by sending an appropriate message to the Seller's e-mail address shop@gokrafty.pl, the effect of which will be the termination of the agreement for the maintenance of the Account upon the entry into force of the planned amendment or earlier, if the Buyer makes such a request.
  7. In a situation where the Buyer does not object to the planned amendment until the moment it enters into force, it is assumed that they accept it, which does not constitute any obstacle to terminating the agreement in the future.
  8. In the event of any dispute with a Buyer who is not a privileged Buyer, the competent court shall be the court having jurisdiction over the Seller's registered office.